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Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order to Mocean indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order.

Mocean reserves the right to make changes to this site and these terms and conditions at any time. By ordering or registering on Mocean you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting us and we will remove you from marketing communications.
 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Mocean reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit  department. We may require additional verifications or information before accepting any order. 


Liability

Mocean is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.


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Prices

Prices include Value Added Tax (VAT) which is applicable to all orders.If the local currency of the Customer differs from the currency in which the prices appear on the Website, the Customer's bank will apply the exchange rate in effect on the date of the order (unless a different rate is applied on a discretionary basis by the Customer's bank).
Consequently, changing the country of delivery can change the price of the products given the change in currency.
The price of products does not include delivery costs of the order which remain payable by the Customer, the amount of which will be indicated when checking the 'basket' as well as on the order before it is confirmed.

Delivery

The delivery times provided by Mocean are estimates only. Mocean will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth on our shippping and returns page. 

 

Change of Address

The shipping address for your order is shown in the checkout and on your order confirmation and Shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. Mocean takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
  

Right of withdrawal

The Customer has a period of up to 30 days from the date of purchase or on which he/she takes physical possession of the products ordered to return the product(s) at his/her cost. The Customer can return products ordered with no reasons given, provided that the products are intact and complete, in the original undamaged packaging.
The Customer has a period of 14 days after informing Mocean he/she has exercised his/her right of withdrawal to return the products to Mocean or to a person authorised by the latter to receive them.
The Customer only bears the direct costs generated by the return of the products.
The period begins when Mocean receives the notice of withdrawal or the products.
The Customer is responsible for the return of the products until they are received by Mocean. Therefore, the Customer is strongly advised to return the products by a means allowing him/her to track his/her parcel. 

Mocean 1 Year Limited Warranty

Mocean offers a 1 year limited warranty against manufacturing defects and faulty workmanship. This does not include damage caused by misuse, inappropriate use or normal wear and tear. Faulty product validated under the warranty claim will be repaired or replaced at the discretion of Mocean. Mocean will not be responsible for any costs, losses or damages incurred as a result of loss or use of product. Proof of purchase (receipt with date of transaction) is essential for all warranty claims. 

Return Process/Instructions

  1. Contact us via our contact page or via the details at the bottom of this page
  2. Customer service will then arrange the return
  3. Post the product with proof of purchase
 

Order Cancellations

If notified before goods have been dispatched, Mocean can accommodate order cancellations. If items have been shipped, Mocean reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

 
Copyright and Trademark Notice

This site is owned and operated by Mocean. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Mocean. 
All software used on the site is the sole property Mocean or those supplying the software. 
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. 
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Mocean's prior written permission.  Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.