Free delivery & returns Read details

Delivery

The delivery times provided by Mocean are estimates only. Mocean will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth on our shippping and returns page. 

 

Change of Address

The shipping address for your order is shown in the checkout and on your order confirmation and Shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. Mocean takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
  

Right of withdrawal

The Customer has a period of up to 30 days from the date of purchase or on which he/she takes physical possession of the products ordered to return the product(s) at his/her cost. The Customer can return products ordered with no reasons given, provided that the products are intact and complete, in the original undamaged packaging.
The Customer has a period of 14 days after informing Mocean he/she has exercised his/her right of withdrawal to return the products to Mocean or to a person authorised by the latter to receive them.


The Customer only bears the direct costs generated by the return of the products. The period begins when Mocean receives the notice of withdrawal or the products. The Customer is responsible for the return of the products until they are received by Mocean. Therefore, the Customer is strongly advised to return the products by a means allowing him/her to track his/her parcel. 

Mocean 1 Year Limited Warranty

Mocean offers a 1 year limited warranty against manufacturing defects and faulty workmanship. This does not include damage caused by misuse, inappropriate use or normal wear and tear. Faulty product validated under the warranty claim will be repaired or replaced at the discretion of Mocean. Mocean will not be responsible for any costs, losses or damages incurred as a result of loss or use of product. Proof of purchase (receipt with date of transaction) is essential for all warranty claims. 

Return Process/Instructions

  1. Contact us via our contact page or via the details at the bottom of this page
  2. Customer service will then arrange the return
  3. Post the product with proof of purchase
 

Order Cancellations

If notified before goods have been dispatched, Mocean can accommodate order cancellations. If items have been shipped, Mocean reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.